Privacy

Effective October 1, 2026

Journey is a travel companion made by EnlightenAI. This page says plainly what the app keeps, what it never does, and how to leave with everything. The short version: your trips are yours, nothing is sold, nothing tracks you, and deleting your account takes your trips and their files with it.

What we keep

• Your account. The name and email address that Sign in with Apple shares when you create it. If you use Apple's private relay, we only ever see the relay address. Also what you set in Settings: the passports you hold (used only for visa guidance), any extra email addresses you register for forwarding, and your display currency.
• Your trips. The places, days, reservations, notes, expenses, photos, and documents you put into them, including booking confirmations you attach or forward by email so the app can add them to the right trip.
• Your conversations with Awen. The assistant's chats are stored with your account so they can continue across sessions.
• Subscription state. Whether your account has Journey Pro, recorded through the App Store and our subscription processor. We never see your payment details; Apple handles the purchase.
• The waitlist. If you join the list on this site, we keep that email address to send one launch announcement, and nothing else unless you ask. Every letter carries a working leave link, and leaving is immediate.
• Crash and error reports. If the app breaks, a technical report is sent so we can fix it. Our own error log records which account hit the problem so we can reproduce it; the third-party crash reporter receives no account identifier.

What we never do

• No ads and no tracking. The app contains no advertising or tracking frameworks and asks for no tracking permission, because there is nothing to ask for.
• No selling or sharing of your data for anyone else's purposes.
• No location. Journey never asks for your location; the maps show your places, not your position.
• No analytics profiles of you. We count usage against your plan's limits; we do not build a profile of you.

The services that run Journey

Your data is processed only to make the app work, by the infrastructure it runs on: our database and file storage (Supabase), maps and place search (Mapbox, and Google for place search, place details, and transit directions), inbound email handling for forwarded bookings (Resend), the AI gateway that powers Awen and reads forwarded booking confirmations (OpenRouter, routing to models from OpenAI, and from Anthropic for our own quality checks), subscription management (RevenueCat), crash reporting (Sentry), weather for your trip days (Open-Meteo), and destination imagery (Unsplash). Each receives only what its job requires and is required to protect it to at least the standard of this policy. Your data is stored in the United States.

Awen in the browser

The Awen extension sends something to Journey only when you click one of its buttons. Then it sends the page you are on, its address, title and text, so Journey can find the place or booking in it and save it to the trip you chose; a booking is read by an AI model and kept with the booking. When you bring over a Wanderlog trip, Awen also sends that trip's plan and the confirmation emails saved with it. On Google Maps, Wanderlog, Condé Nast Traveler, Lonely Planet and Journey's guides, Awen looks at the page in your browser to place its Add to Journey buttons; nothing from those pages leaves your browser until you click. Awen does not record the sites you visit. It has no password: you pair it with a code from Settings, Assistants and browsers in the Journey app, and you can remove it there at any time.

Awen, honestly

When you talk to Awen or ask it to read a confirmation, that content is sent to an AI model to produce the answer. It is used to answer you, not to advertise to you. If you would rather keep something out of an AI's hands, do not attach it to a chat; everything else in the app works without Awen.

Your rights

Write to us to see the data we hold about you, correct it, or receive a copy. Consent is revoked the same way it was given: stop using a feature, or delete your account. We keep your data only while your account exists.

Children

Journey is not directed at children under 13 and does not knowingly collect their data.

Leaving

Delete your account in the app under Settings. The deletion runs immediately and removes your account, your trips, and every file that belonged to them from our systems. There is no exit interview and nothing is retained to win you back.

Questions

Write to support@enlightenai.app. If this policy changes, the date above changes with it.